Refund & Return Policy

At Nuqush Al Henna, we want you to be satisfied with your purchase.

You may request a return within [number of days] days of receiving your order. Items returned for a change of mind must be unused, unwashed, and in their original condition, with tags and packaging included. Proof of purchase is required.

To request a return, contact us by phone or WhatsApp at +92 311 2402446, providing your order number and the reason for your request. Please contact us before sending any items back.

If you receive a damaged, defective, or incorrect item, please let us know promptly and share photos so we can help arrange a replacement or refund.

Return shipping costs for change-of-mind returns are paid by [the customer / Nuqush Al Henna]. We cover return shipping for damaged, defective, or incorrect items.

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds are processed within 2 business days. For cash-on-delivery orders, we will confirm a suitable refund method with you.

This policy does not limit your rights under applicable consumer law.